Keep those hard won sales

This is where we help you get the mechanics right. What was sold is accessible with contracts available, agreed SLAs need to be set, any entitlements known, the team taking care of the customer informed, and the KPIs understood so everyone knows what needs to be done. All covered in your CRM.

We set up consoles to give your people the information they need to respond and deliver. Through a Community we set up for prospects and customers to quickly and easily get the knowledge documents they are looking for, register a case or have a live chat, a self-service model has the ability to improve the customers experience while lowering operational costs.

And things can go wrong, so we ensure the right parameters are set for alerts, escalations and broadcasts to the right people.